KING TECHNOLOGYSolutions Group

Event Management  ·  CMDB  ·  SecOps  ·  Procurement

The layer beneath the giants.

The market leaders are built for their largest accounts. King Technology Solutions takes on the work they consider too small to prioritize, and gives it the same depth they save for the Fortune 500.

Start a conversation → See what we do
Event management, end to end Observability, DEX & ITSM Agentic operations CMDB & data quality Security operations Zero-inventory procurement
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Where we sit

Too big for break-fix. Too small for a global integrator.

Tier-one vendors and global systems integrators are built around enterprise logos and seven-figure deals. Everyone else gets a partner portal, a reseller locator and a minimum deal size.

We work in that gap: close enough to the vendors to get you real pricing, roadmap access and escalation paths, and close enough to your team to do the work ourselves.

  • School districts and libraries planning E-Rate Category Two network refreshes
  • Growing companies that have outgrown break-fix IT support
  • IT teams running three monitoring tools and trusting none of them
  • Organizations opening a new office, branch or datacenter room
  • Business units whose vendor account team never calls back
Layer 1 Market leaders & global integrators Optimized for the largest accounts. Your project is below their threshold.
products · programs · pricing
The enablement layer King Technology Solutions Translates vendor capability into working services: designed, sourced, deployed and observed.
outcomes · uptime · accountability
Your organization Your teams, your sites, your services One accountable partner instead of a dozen vendor contacts.

Services  ·  five practices, one accountable partner

From the first signal to the last cable.

Our flagship practice makes every signal in your environment lead to the right action. Our observability practice decides which signals are worth collecting and proves what users actually experience. Our CMDB practice makes the data behind those actions trustworthy. Our security practice defends it at machine speed. Our procurement practice builds new sites that arrive already part of all three.

Flagship practice

Event Management Advisory & Implementation

Event management is where observability and IT service management meet: it decides which of millions of signals becomes an action, and who takes it. We design and implement it end to end, from the first raw signal to a resolved, learned-from incident. Observability and ITSM are delivered as parts of one system, not as separate projects.

Platform-neutral across Dynatrace, Datadog, New Relic, Nexthink, Splunk, ScienceLogic and more, with ServiceNow ITOM and ITSM as the system of action.

Detecttelemetry→ Correlatededup, group→ EnrichCMDB + change→ Routeby service impact→ Resolveverified ↺ every incident tunes rules, thresholds and CMDB data
metrics · logs · traces → events

Observability Enablement

  • Tool and telemetry rationalization, and cost control
  • OpenTelemetry instrumentation strategy
  • SLOs mapped to business services
  • Digital employee experience: user impact from every device (Nexthink)
  • Alert and threshold tuning at the source
dedup · correlate · automate

Event Correlation & Automation

  • Common event format across every monitoring tool
  • ServiceNow Event Management rules and alert correlation
  • Change correlation: "what changed?" answered automatically
  • Automated remediation for known conditions
incident · problem · change

ITSM & Service Integration

  • Event-to-incident routing by service and owner
  • Incident, problem and change process design
  • Change correlation and risk from service impact
  • CMDB context for every alert (see CMDB practice)
Observability pillar

Observability & Digital Experience Modernization

In ten years the market moved from siloed APM tools to AI-driven platforms, and much of it changed hands along the way: Cisco bought AppDynamics and then Splunk, and Palo Alto Networks bought Chronosphere. We help you get the benefit of that shift without paying for three overlapping tools. That means standardizing telemetry on OpenTelemetry, consolidating to the platform that fits, and proving what employees and customers actually experience, from the browser to the ISP to the laptop.

Vendor-neutral across Dynatrace, Datadog, Splunk and AppDynamics, New Relic, Elastic and Grafana, plus AWS, Azure and Google Cloud native tools. Also ThousandEyes, Catchpoint and Nexthink.

Assesstools + spend→ StandardizeOTel + pipeline→ Consolidateone platform→ AssureRUM · synthetics · DEX→ Automateagents, governed ↺ measured outcomes fund the next wave
rationalize · migrate · negotiate

Platform & Cost Rationalization

  • Tool-overlap and spend review scored against the 2026 market
  • OpenTelemetry and telemetry-pipeline design (Cribl, OTel Collector)
  • AppDynamics-to-Splunk convergence and renewal planning
  • Hyperscaler-native vs. third-party decisions for AWS, Azure and GCP
browser · internet · device

Digital Experience Assurance

  • Real-user monitoring and session replay tied to backend traces
  • Synthetic journeys as code, running in your CI/CD
  • Internet and SaaS path visibility: ThousandEyes, Catchpoint and alternatives
  • Employee experience and self-healing with Nexthink
recommend → approve → act

Agentic Operations Readiness

  • Autonomy-tier policy for every action class
  • AI SRE pilots: AWS DevOps Agent, Azure SRE Agent, Datadog, Dynatrace and more
  • Approval and audit workflows in ServiceNow
  • Observing the agents themselves: accuracy, guardrails, token cost
Data pillar

CMDB & Data Quality Advisory

Most organizations don't lack CMDB tooling. They lack agreed ownership, clear source authority and a service model. We help you turn a CMDB nobody trusts into the source of truth that asset management, service mapping, event enrichment, security and now AI agents all depend on.

ServiceNow CMDB, CSDM, Discovery, Service Graph Connectors and the new agentic CMDB workflows, delivered with your team or your implementation partner.

Assesshealth + AI readiness→ Governauthority + owners→ Enable agentswith approvals→ StewardKPIs + cadence ↺ approvals relax class by class as accuracy is proven
one cmdb · many consumers

Health & Readiness Assessment

  • Needs mapped for asset, service mapping, events, security and AI
  • CMDB Health baseline: completeness, correctness, compliance
  • Discovery coverage and feed-health review
  • AI-readiness score for agentic workflows
authority · ownership · csdm

Source-of-Truth & Governance

  • Attribute authority matrix enforced through reconciliation rules
  • CI class owners and a data-stewardship cadence
  • CSDM service model for your priority services
  • Lifecycle policies: retire, archive, attest, certify
agents · discovery · ai assets

Agentic CMDB & Discovery

  • AI-assisted CI creation and de-duplication, rolled out safely
  • Connector recommendation and import diagnosis
  • Enrichment agents for owners, tags and naming
  • Discovery of AI models and agents into the CMDB
Security pillar

Security Operations (SecOps)

Attackers now move from first access to lateral movement in minutes. We help your organization build a new modern SOC or upgrade the one you have, working through our established relationships with today's industry-leading security vendors. The goal: AI agents handle triage and routine response under governance, analysts keep control of high-impact decisions, and every alert shares the same asset and service context as IT operations.

Sumo Logic, Palo Alto Networks Cortex, ExtraHop, Netskope, Venafi, AppViewX and more.

Reduce exposureassets, certs→ Detectone data layer→ InvestigateAI-enriched→ Containgoverned playbooks ↺ every incident becomes a tested detection
siem · xdr · ai agents

AI-Driven SOC

  • SIEM and analytics design and migration
  • Detection engineering mapped to MITRE ATT&CK
  • Governed AI agents and playbooks with approval tiers
  • Security data pipelines that control SIEM cost
ndr · sse · sase · firewall

Network Detection & Secure Access

  • Network detection and response (ExtraHop)
  • SSE/SASE rollout and policy design (Netskope)
  • Firewall design and segmentation: Palo Alto, Fortinet, Cisco, Juniper
  • Hardware sourced and deployed, no inventory markup
certificates · keys · machine identity

Certificate Lifecycle Management

  • Discovery of every certificate, with owners mapped
  • Automated renewal on Venafi, AppViewX and others
  • Ready for 100-day (2027) and 47-day (2029) certificates
  • Crypto-agility for the post-quantum transition
bom → stage → rack → live

Location Build-outs & Procurement

New campus, library, office or datacenter room? We specify, source and coordinate everything it needs through manufacturer and distribution partners, and deliver it already monitored and in your service desk.

  • Full bill of materials for every site type
  • Network, SD-WAN, firewalls and wireless
  • Servers, virtualization and storage
  • Racks, power, cooling and structured cabling
  • Deployment through vetted implementation partners

Agentic Lab  ·  simulation

Watch an incident run itself, inside the guardrails you set.

Choose a scenario and how much autonomy the agent has, then press Play. The pipeline is the same one we build: signals are correlated, enriched from the CMDB, investigated by an agent and acted on. Humans approve exactly the actions you choose.

Scenario
Agent autonomy

incident clock --:-- · status ready
  1. Signalstelemetry
  2. Correlatededupe
  3. EnrichCMDB
  4. Agentdiagnose
  5. Humangate
  6. Actrunbook
  7. Verifytelemetry
  8. ITSMrecord
Elapsed0 min
Alerts in0
Incidents0
Human touches0

    Illustrative simulation built from King Tech reference designs. Timings are modeled, not measured; for a published reference point, AWS reports preview customers saw up to 75% lower MTTR with its DevOps Agent. Request the full white paper.

    Procurement  ·  the zero-inventory model

    Stock an entire site. Carry zero inventory.

    We don't own a warehouse, and that's deliberate. Every order is sourced to your spec through our manufacturer and distribution relationships, so recommendations follow your requirements, not what's sitting on a shelf.

    1. Scope the siteHeadcount, applications, power, space, security posture and growth plans.
    2. Design the BOMA vendor-agnostic bill of materials with good, better and best options.
    3. Source through partnersCompetitive quotes via authorized distribution and deal registration.
    4. Stage & shipPre-configured, labeled and delivered to arrive in install order.
    5. Turn up & observeInstalled, baselined and monitored before the first user logs in.
    DC-PHYS

    Datacenter & physical

    Racks, PDUs, UPS, cooling, structured cabling, KVM and out-of-band access.

    NET

    Network

    Core and access switching, routing, wireless, SD-WAN and WAN circuits.

    SEC

    Security

    Next-generation firewalls and appliances from Palo Alto Networks, Fortinet, Cisco and Juniper (HPE); NAC, secure access and segmentation.

    COMPUTE

    Compute & virtualization

    Rack servers, hyperconverged platforms and hypervisor licensing.

    STOR

    Storage & protection

    SAN, NAS, object storage, backup and recovery.

    WORK

    Workplace

    Endpoints, meeting rooms, displays and peripherals for day-one readiness.

    Aligned incentives

    No stock to move means no reason to steer you toward last year's model or an overstocked brand.

    Current-generation gear

    Equipment ships from manufacturer and distribution channels with full warranty and support entitlement.

    Partner leverage

    Channel relationships built over years give you pricing and escalation paths normally reserved for much larger buyers.

    Ways to engage

    Start small. Scale when it's working.

    Fixed scope

    Diagnostic

    A focused review of your monitoring stack, service management practice or site plan, with a prioritized roadmap you can act on with or without us.

    e.g. an observability tool and cost review

    Defined outcome

    Project

    A defined result on a defined timeline: a tool migration, an ITSM rollout, or a new office taken from empty room to fully operational.

    e.g. a branch build-out with SD-WAN and firewalls

    Ongoing

    Retained advisory

    A standing seat at your table for architecture reviews, vendor negotiations, renewals and roadmap decisions.

    e.g. quarterly renewal and roadmap reviews

    Field Notes

    Original thinking, not recycled vendor talking points.

    // Written from the operator's chair and the channel's side of the table, not from vendor press releases.

    Observability

    Your MTTR is a lagging indicator of your change process

    Most outages we trace back aren't monitoring failures. They're change failures that monitoring caught late. Fix the handoff, and the dashboard improves on its own.

    Observability · Cost

    The cheapest telemetry is the telemetry you decided not to collect

    Ingest-based pricing punishes indecision. A telemetry budget is a design decision, not a finance problem to fix at renewal.

    Build-outs

    Why the new office always goes live without monitoring

    Procurement closes the PO, the network team closes the ticket, and nobody owns day two. Monitoring belongs on the bill of materials.

    Channel

    What your reseller knows about your renewal that you don't

    Deal registration, quarter-end timing and distribution programs shape your price more than your usage does. Here's how to read the board.

    Agentic operations

    The CMDB is the AI project

    Agents act on topology and ownership data. A stale CMDB doesn't slow an agent down; it makes it confidently wrong, faster. Fix service models and ownership before you buy autonomy.

    Agentic operations

    Autonomy is earned one action class at a time

    Let an agent restart a pod long before it can roll back a release. Grant each right with approvals and an audit trail, and take it back automatically the first time it fails.

    Digital experience

    Measure the tickets that were never opened

    Faster ticket closure is a service-desk metric. Problems fixed on the device before anyone calls are the metric executives feel, and that is what DEX and self-healing move.

    Security · Observability

    Security is becoming a use of observability data

    The SOC and the NOC now collect the same logs, flows and traces. Collect once, normalize once, and route each team what it needs. Paying twice to ingest the same event is a design flaw, not a budget line.

    Research  ·  white papers

    Ten years of the market, read from the operator's chair.

    // Written for client briefings. Every claim cites a public source; where we give our own assessment, we say so.

    Security New · Sep 2026

    Security Meets Observability, 2016–2026

    How the security analytics market turned over, who bought whom, and why the SOC and the NOC now run on one data layer. Includes an agentic SOC simulation and autonomy tiers for security actions.

    $32B Google’s Wiz acquisition, closed March 2026: cloud security joins the data platforms Request a copy →     Observability Updated · Sep 2026

    Modern Observability & DEX, 2016–2026

    The 2026 platform landscape, hyperscaler tools, Nexthink and DEX, RUM and synthetics, ThousandEyes and its rivals, AppDynamics then and now, and a minute-by-minute agentic incident.

    ~$3.0B Palo Alto’s Chronosphere purchase: security vendors now buy observability Request a copy →     Event Management

    Event Management, End to End

    How a raw signal becomes a routed, resolved and learned-from incident, and where observability and ITSM have to be designed as one system.

    1 system observability and ITSM delivered together, not as two projects Request a copy →     SecOps

    Modern SecOps in the Age of AI

    Building or upgrading a SOC where AI agents handle triage under governance and analysts keep control of high-impact decisions.

    Minutes from first access to lateral movement, which is why triage has to run at machine speed Request a copy →

    Market Pulse  ·  edition of Sep 23, 2026

    What moved this month, and what it means for you.

    The vendor deals, licensing changes and funding signals shaping IT for businesses and public organizations alike, read from the practitioner's side of the table.

    Networking

    Juniper's partner program folds into HPE's

    HPE closed its Juniper acquisition in July 2025. From Nov 1, Juniper partners move to HPE Partner Ready Vantage. What it means: if your firewalls or switches are Juniper, confirm your reseller's standing and support path before your next renewal or E-Rate bid.

    Observability · Security

    Cisco brings Splunk AI on premises and starts metering AI tokens

    At .conf26, Cisco launched AI POD for Splunk (on-prem and air-gapped), expanded Agent Observability with token-cost tracking, and added a Network Intelligence App that puts Cisco network topology inside Splunk. What it means: regulated and public-sector teams can now run AI-assisted SOC and NOC work without sending data to the cloud. If you run AppDynamics, plan your roadmap around Splunk. Source: Network World

    E-Rate

    FY2027 Category Two requests are already posting in Texas

    The first Texas FY2027 equipment request went up in August, well ahead of the winter filing window. What it means: districts planning a network refresh on their five-year budget ($201.57 per student, $30,175 floor) should size needs now, while vendors are available and pricing is unhurried.

    Funding

    North Texas voters approve billions in school and city bonds

    Dallas ISD's $6.2B bond and Fort Worth's $845M bond both passed; Arlington ISD approved its technology proposition, and Irving ISD's $40M technology proposition is on the Nov 3 ballot. What it means: new schools, fire stations and a 911 center are an opening to build infrastructure that's monitored from the first day.

    ServiceNow

    ITOM licensing reorganized into two tiers

    Reported as two tiers: ITOM Advanced for visibility (Discovery, Service Mapping) and ITOM Prime, which adds Event Management, Metric Intelligence and Health Log Analytics. What it means: confirm your tier with your account team before designing event correlation; it decides where correlation can run.

    Observability · AI

    AWS makes its DevOps Agent generally available

    The agent starts investigating on its own when an alarm or ticket fires, across AWS, Azure and on-premises systems, and works with tools such as Datadog, Dynatrace, New Relic, Splunk, ServiceNow and PagerDuty. What it means: AI incident investigation is now a standard cloud service. Pilot it in recommend-only mode, and fix topology and CMDB data first, because the agent is only as good as the context it reads. Source: AWS

    Security

    Public TLS certificates now max out at 200 days

    Under CA/Browser Forum Ballot SC-081v3, the limit drops to 100 days on Mar 15, 2027 and 47 days in 2029. What it means: any certificate still renewed by hand is an outage waiting to happen. Discovery and automation should start this school year.

    Security

    Google completes its $32 billion Wiz acquisition

    Wiz keeps its brand and continues to support AWS, Azure and Oracle Cloud alongside Google Cloud. What it means: if Wiz secures your cloud estate, ask for multicloud support commitments in writing at your next renewal. Source: Cybersecurity Dive

    Security

    Palo Alto Networks completes its CyberArk acquisition

    CyberArk, which bought Venafi in 2024, is now part of Palo Alto Networks. What it means: if you run Venafi for certificates or CyberArk for privileged access, expect roadmap and licensing changes; review renewal terms before signing multi-year deals.

    Observability · Security

    Palo Alto Networks completes its Chronosphere acquisition

    The roughly $3.0 billion deal puts a cloud-native observability platform inside a security company, with plans to connect it to Palo Alto's Cortex AgentiX agents. What it means: observability and security data are converging on shared platforms. If you run Chronosphere, review roadmap and renewal terms; if you're choosing a platform, design the data pipeline so either team can use it. Source: Palo Alto Networks

    Why King Tech

    Practitioner-led. Vendor-connected. Accountable to you.

    King Technology Solutions is led by practitioners, not resellers. Our leadership brings 15+ years of enterprise observability and ITSM delivery, public-sector professional services for federal, state, municipal and utility customers, and years inside the technology vendor channel.

    Leadership · John King, Founder & Principal Architect

    Public-sector delivery
    Hands-on delivery for federal, state, city, municipal and utility customers, including observability built to NERC-aligned compliance and access-control requirements.
    Operator depth
    Dynatrace, ScienceLogic, Splunk, Cribl, OpenTelemetry and more: architecture, rollout, tools rationalization and alert tuning at airline, broadcast and global-enterprise scale.
    ITSM integration
    Led a global ServiceNow ITOM/ITSM rollout (event, incident, problem, change, CMDB) and built monitoring-to-ticket integrations that connect signals to the people who fix them.
    Channel fluency
    Years inside a vendor channel partner. We know how deal registration, distribution and partner tiers actually shape your price and support.
    Independent by design
    No inventory and no quota on any single brand. The recommendation is whatever fits your environment best.
    One throat to choke
    One accountable partner across design, sourcing, deployment and day-two operations.

    Contact

    Tell us what you're building.

    A monitoring stack that has sprawled, a service desk that needs structure, or a new site that has to be live by a hard date. Start with a 30-minute conversation. No slide deck required.

    hello@kingtechsolutionsgroup.com

    KingTechSolutionsGroup.com